OUR REPAIR PROCESS

Ensuring Your Timepieces Stay in Perfect Condition

We take pride in offering top-notch repair and maintenance services for luxury watches. Our team of skilled horologists ensures that every timepiece is handled with the utmost care and precision. 

Step 1: Consultation

The first step in our repair process is a thorough consultation. You can visit our store or contact us online to describe the issues with your watch. Our experts will listen to your concerns and provide an initial assessment.

Step 2: Inspection and Diagnosis

Once we receive your watch, our horologists perform a comprehensive inspection to identify any underlying issues. We use advanced diagnostic tools to ensure an accurate assessment of your watch's condition.

Step 3: Estimate and Approval

After the inspection, we provide you with a detailed estimate of the repair costs. We believe in transparency, so you’ll know exactly what to expect. Once you approve the estimate, we proceed with the repair work.

Step 4: Repair and Restoration

Our skilled horologists begin the repair process using only genuine parts and state-of-the-art equipment. Whether it's a simple battery replacement or a complex mechanical overhaul, we ensure your watch is restored to its original condition.

Step 5: Return and Follow-Up

Once your watch passes our quality control, we return it to you with a detailed report of the work done. We also provide maintenance tips to help you care for your timepiece. Our team follows up to ensure you’re completely satisfied with our service.

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FAQS

Common Questions About Our Repair Services

Discover the elegance and craftsmanship of our luxury watches. Our selection includes both new and pre-owned timepieces, each carefully chosen for its excellence.

How long does the repair process take?

The duration of the repair process depends on the complexity of the issue. Simple repairs like battery replacements can be done within a day, while more complex repairs may take a few weeks. We will provide an estimated timeline during the consultation.

 

What types of watches do you repair?

We specialize in repairing luxury watches from brands like Rolex, Patek Philippe, Audemars Piguet, and more. Our experts are trained to handle a wide range of models and complications.

Do you use genuine parts for repairs?

Yes, we use only genuine parts sourced directly from the manufacturers to ensure the highest quality and authenticity for your luxury watch.

Is there a warranty on the repair work?

Yes, we offer a warranty on all our repair services. The warranty period may vary depending on the type of repair, but it typically covers any workmanship defects and replacement parts.

How do I send my watch for repair?

You can bring your watch to our store or contact us online for instructions on securely shipping your watch to us. We provide guidance to ensure your timepiece reaches us safely.

OUR REPAIR PROCESS

Ensuring Your Timepieces Stay in Perfect Condition

If your luxury watch needs repair or maintenance, trust the experts at Lonestar. Contact us today to schedule a consultation or visit our store to speak with our horologists. Let us help you keep your timepiece in perfect condition.

Trade Your Watch

Looking to upgrade your timepiece? Lone Star Watch Company makes trading your watch simple and hassle-free. Bring in your current watch, and our experts will provide a fair and competitive valuation. Whether you're looking to trade for a new model or a classic piece, we ensure a smooth and rewarding experience.

Sell Your Watch

At Lone Star Watch Company, we understand the value of your luxury timepieces. Our transparent and efficient process makes selling your watch straightforward and secure. Our team of specialists will offer a competitive price, ensuring you receive the best possible value for your treasured watch.

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